First check your junk mail box. If our email is there, be sure to remove it and put it back in your incoming mail box. Please add our email address to your safe list to ensure to receive our updates in your regular mail box.
There is also a possibility that your email address was not entered correctly when you checked out, or that we do not have your current email address on file if your are a registered customer. In any case,please contact our team who will be pleased to help you resolve this issue.
On business days, orders are processed within 48 hours following the transaction.
For all items in stock, you can modify or cancel an order as long as it has not been shipped. To do so, please contact us by phone or email as soon as possible after you received your email confirmation.
For items that are not in stock or if you bought a custom made item following your own specifications, we will contact you to let you know when to expect for delivery. You will be able at that moment to cancel your order. But if you decide to proceed, you will not be able to cancel or exchange these items later on.
You can pay for your purchases using VISA, MASTERCARD or AMERICAN EXPRESS cards. We also offer financing plans with ACCORD D. Please call us if you need more information about ACCORD D.
This is the 3-digit number written on the back of your credit card. This extra protection is to ensure that you have your credit card on hand in order to prevent fraudulent use of credit card numbers.
All applicable federal and provincial sales taxes will be added to your bill excepted if you are ordering from outside of Canada.
All parcels are shipped with reliable companies such as Canada Post, Fedex, Purolator and Vachon Transport. In order for you to be able to follow up on your shipment, an email providing the shipping company tracking number, website address and phone number will be sent to you for each shipment. Please do not hesitate to contact us as well if you have any inquiry about your delivery.
|Amount of purchase before taxes
Additional fees may apply if you live in a remote area requiring special delivery services. If you order from the USA, we will take care of custom brokerage fees and import taxes. In any case, we will contact you to inform you and collect these charges before shipping. You can also pick up your order at our facility for free. Just advise us before shipping if you changed your mind.
Expect 1 to 7 working days for delivery in Quebec and Ontario, and one or two weeks in the rest of Canada and continental USA. There are no delivery during week-ends and holidays. In all cases, we will let you know the expected delivery time when we confirm you order.
If a particular item is not in stock, there could be an additional 2 to 3 weeks of delay. Custom made items may take up to 6-7 weeks before they are made and delivered. If for any reason expected delivery time does not meet your expectation, you will be able to cancel your order when we let you know about expected time for delivery.
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